1. Data controller and contact
The data controller for personal information collected via this website is COOLMED. Our registered contact address for privacy matters is: Unit 8 Centenary Park, Coronet Way, Salford, Greater Manchester, M50 1RE, United Kingdom.
For privacy enquiries, including access requests, deletion requests or questions about cookies and analytics, email [email protected]. For general enquiries relating to medical refrigerators, vaccine fridges, pharmacy refrigerators or laboratory fridge installations, use [email protected] or our Contact page.
This policy applies to coolmed.co.uk and related enquiry handling. It does not cover external websites that may be referenced in marketing campaigns.
2. Personal data we collect
We collect personal data that is necessary to respond to enquiries, provide quotations, arrange delivery and installation, and improve the performance of the website. Depending on how you interact with COOLMED, we may collect:
- Identity and contact data: your name, work email address, work phone number, organisation name (if provided), and enquiry content.
- Technical data: IP address, browser type and version, device information, operating system, referral source, approximate location (derived from IP), and general diagnostic information.
- Usage data: pages viewed, links clicked, time on page, and interaction patterns that help us understand what content is useful for buyers comparing a medical fridge UK supplier.
- Cookie and consent data: your cookie consent choice (accept or reject) stored in your browser, plus cookie identifiers where you opt into analytics or marketing cookies.
We do not ask for sensitive personal data on this website. Please do not include patient data, clinical histories, payment card numbers, or other highly sensitive information in free-text fields when requesting a quote for a vaccine fridge, pharmacy refrigerator Manchester delivery, or a laboratory fridge for Greater Manchester.
3. How we collect data
We collect personal data through the following methods, each aligned to how B2B healthcare buyers typically research and procure cold-chain equipment:
Website forms and enquiries
When you submit an enquiry via our Contact page, we collect the details you provide so we can respond, qualify requirements, and prepare a quote or recommendation. This may include questions about capacity, door type, alarms and data logging, delivery timing, and installation constraints.
Email and telephone contact
If you email or call our Salford team, we will process the personal data in your message or call record notes to deal with your request and maintain appropriate business records.
Cookies and similar technologies
Our website uses cookies to remember preferences and to measure site usage. Analytics and marketing cookies are only used where you accept them via our cookie banner.
Server logs
Like most websites, our server automatically records limited technical information (such as IP address and requested URL) to maintain site security, troubleshoot issues, and prevent abuse.
If you arrive via an advertising campaign (for example, searching for “medical refrigerator Salford” or “laboratory fridge Manchester”), our analytics may record campaign parameters to understand which pages help users find relevant information. We aim to use this data in aggregate to improve content clarity rather than to identify individual visitors.
4. Legal bases for processing (UK GDPR Article 6)
We process personal data only where we have a lawful basis. The basis depends on your interaction with COOLMED and the purpose of processing.
| Data type | Typical examples | Legal basis |
|---|---|---|
| Enquiry identity & contact | Name, email, phone, organisation, message | Contract steps (Art. 6(1)(b)) and Legitimate interests (Art. 6(1)(f)) |
| Customer support records | Email threads, call notes, delivery planning | Contract (Art. 6(1)(b)) and Legal obligation where applicable (Art. 6(1)(c)) |
| Technical and security logs | IP address, user agent, timestamps | Legitimate interests (Art. 6(1)(f)) |
| Analytics cookies | Site usage metrics and events | Consent (Art. 6(1)(a)) |
| Marketing cookies / pixels | Campaign attribution, remarketing audiences | Consent (Art. 6(1)(a)) |
Where we rely on consent, you can withdraw consent at any time. The simplest way is to reject cookies when prompted or clear site data in your browser and make a new choice when the banner reappears. Withdrawal does not affect the lawfulness of processing before withdrawal.
5. Purposes of processing
COOLMED processes personal data for clear, limited purposes that are relevant to a B2B supplier of medical-grade refrigeration:
- Responding to requests for quotes, specifications and availability for medical refrigerators, vaccine fridges, and pharmacy refrigerator installations across Greater Manchester and the UK.
- Providing customer support including technical guidance, delivery coordination, and installation planning.
- Improving our website by understanding which pages are most helpful, such as guidance on solid door vs glass door medical fridges and data logging options.
- Security and fraud prevention including monitoring for unusual traffic patterns and protecting our systems.
- Legal and regulatory compliance where we must retain certain records (for example, for tax, accounting or contractual evidence).
Marketing communications
We may send marketing communications only where permitted by law, such as where you have asked to receive updates or where we have an appropriate relationship and you have not opted out. We do not use marketing communications to discuss sensitive personal data. If you prefer not to receive marketing emails, you can request removal by contacting [email protected].
6. Retention periods
We retain personal data only as long as needed for the purpose it was collected, and to meet legal or operational requirements. Retention can vary depending on whether your enquiry turns into a customer relationship for medical refrigeration supply, delivery and installation.
| Category | Retention period | Reason |
|---|---|---|
| Form submissions and enquiries | Up to 2 years | To respond, provide follow-up support, and maintain business records |
| Customer relationship records | Up to 6 years | Contract and accounting requirements, warranty support, dispute handling |
| Analytics data | 14 months | To understand website performance over time |
| Cookie consent record | Up to 12 months | To remember your preference and respect your choice |
| Security logs | Up to 12 months | To investigate abuse, protect systems, and maintain availability |
| Email lists (where you opted in) | Until you unsubscribe + 30 days | To process unsubscribe requests and maintain suppression lists |
We may retain some information for longer where required to establish, exercise or defend legal claims, or where a legal obligation applies. If you want deletion, we will assess what can be deleted safely while maintaining compliance.
8. International transfers
COOLMED is based in the United Kingdom, and we aim to keep data processing within the UK where practical. However, some service providers (for example analytics, cloud infrastructure, and email tools) may process data outside the UK or European Economic Area.
Where international transfers occur, we use appropriate safeguards, such as the UK International Data Transfer Agreement and/or Standard Contractual Clauses, and we assess the provider’s security measures. If you want more information about the safeguards applicable to your data, contact [email protected].
9. Your rights under UK GDPR
You have rights over your personal data. These rights apply in many circumstances and help you remain in control of your information when researching suppliers, requesting quotes, or arranging delivery and installation.
Right of access
You can request a copy of personal data we hold about you and information about how we use it.
Right to rectification
You can ask us to correct inaccurate or incomplete data, such as an incorrect phone number or email.
Right to erasure
You can ask us to delete data where it is no longer necessary, or where processing is based on consent that you withdraw.
Right to restrict processing
You can ask us to limit processing while an issue is investigated, such as a dispute over accuracy.
Right to data portability
Where processing is based on consent or contract and carried out by automated means, you can request your data in a portable format.
Right to object
You can object to processing based on legitimate interests. You can also object to direct marketing at any time.
How to exercise your rights
Email [email protected] with your request. To protect you, we may ask for reasonable verification before acting on requests. We aim to respond within one month, although complex requests may take longer as permitted by law.
If you believe your data protection rights have been infringed, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Website: ico.org.uk.
11. Children’s privacy
This website is intended for professional and organisational use. It is not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided personal data to COOLMED, contact [email protected] and we will take appropriate steps to delete the information where required.
12. Policy updates
We may update this Privacy Policy to reflect changes in law, technology, or our operating practices, for example if we introduce new monitoring options or change analytics configurations. Changes will be posted on this page. Where changes are significant, we may also use a website notice.
Last Updated: January 15, 2026.
13. Privacy contact details (and data deletion requests)
To contact our privacy function or submit a data deletion request, use:
Mark correspondence for the attention of “Privacy”.
What to include in a request
To help us locate your data quickly, include your name, organisation, the email address used to contact us, and a brief description of your request (access, correction, deletion, restriction, objection, portability). If your request relates to an enquiry about a CoolMed fridge, vaccine fridge, laboratory fridge in Greater Manchester, or a pharmacy refrigerator Manchester delivery, mention approximate dates and any reference details shared by our team.
Privacy FAQ
The following questions are designed to be concise and ready for FAQ schema, while still reflecting how procurement teams in Salford, Greater Manchester and across the UK typically evaluate medical refrigeration suppliers.
Do you sell my personal data?
What personal data is collected when I request a quote?
How do I withdraw consent for analytics or marketing cookies?
How long do you keep enquiry data?
Who can I contact about a data deletion request?
Do you use Google Analytics 4 and Meta Pixel?
Can I request a copy of all data you hold about me?
Where can I complain if I am unhappy with your response?
Related links
If you are here while researching equipment, you may also find our category pages useful for understanding differences between solid door and glass door models, sizing and sector needs.